Privacy Policy

Our Approach

We aim to collect and use only the information reasonably needed to operate the website, respond to requests, support reservations and understand how the website is used.

Information You Provide

When you use a reservation or contact feature, you may choose to provide information such as:

• your name and surname
• email address
• WhatsApp or other contact details
• reservation date
• number of adults, children and infants
• selected cruise package
• pickup preference
• hotel or pickup information when required
• notes or special requests you choose to send

The information requested can vary depending on the reservation method you select.

Please do not include unnecessary sensitive personal information in free-text fields or messages.

Reservation and Contact Information

Information you submit through our reservation tools may be used to prepare or communicate your reservation request and to provide the information needed for the selected booking or contact method.

Depending on the option you choose, your reservation request may continue through an external booking platform or a communication service such as WhatsApp, Telegram or email.

When you leave GBosphorus and use another service, that service may process information according to its own privacy policy and terms.

AI Customer Assistant

Our AI-powered customer assistant answers some questions locally. For eligible questions not answered locally, the text of your question and non-personal context such as language and published GBosphorus information may be sent to Google Gemini to generate an answer.

We use technical checks intended to reduce the transmission of identifiable, contact, reservation and sensitive information, but they cannot detect every instance. Do not enter unnecessary personal information, contact details, booking references, payment details, identity-document information or sensitive information in the AI assistant.

Ordinary AI-assistant questions and answers are not stored in the GBosphorus application database. If you separately request human support, your support messages are stored under the Human Support Conversations rules below. The 90-day support rule does not control Google's separate processing or retention; Google may apply its own terms and policies.

Human Support Conversations

If you request human support, we store your messages and information you choose to share, plus the language, page, conversation status and dates. Authorized Admin staff use these records to respond. Please do not send unnecessary sensitive information.

Support access expires 90 days after the conversation starts. Daily cleanup removes expired conversations, messages and related support records from the operational database. Backups or records required by law may be kept for different periods.

Payments

GBosphorus does not directly process online card payments through this website.

When an online booking option sends you to an external booking platform, any payment information requested by that platform is handled through that external service and is subject to its own policies.

Where a Pay on Board option is available, the website may help prepare and communicate the reservation request, but it does not collect card payment details for that option.

Do not send card numbers or other payment credentials through reservation notes, email, WhatsApp, Telegram or other free-text communication fields.

Analytics

With your permission, we may use analytics technologies to understand how visitors use the website and to improve its usability and performance.

The website currently uses analytics services including:

• Google Analytics 4
• Yandex Metrica
• Microsoft Clarity

Analytics is disabled by default until you choose to allow Analytics cookies or technologies through our cookie preferences.

The information produced by these services may include technical and usage information such as pages visited, device or browser information, interactions with the website and general usage patterns.

We do not use the website's analytics consent as permission to collect payment card information or the content of private reservation messages.

Marketing Technologies

Meta Pixel may be used only when you choose to allow Marketing technologies through our cookie preferences.

Marketing technologies are disabled by default.

You can change your cookie choices using the Cookie Settings control available on the website. For more detail, read our Cookie Policy.

Necessary Technologies

Some technologies are necessary for the website to function correctly, remember essential choices or provide requested features. These cannot always be disabled through the website's cookie preference controls because the site may not function correctly without them.

External Services

The website may contain links or booking actions that take you to third-party services, including booking marketplaces, map services, social networks and communication platforms.

Those services operate independently and may have their own privacy policies, terms and data practices.

We recommend reviewing the relevant third-party policy when you continue to an external service.

Data Retention

We do not state a single fixed retention period for every type of information because the appropriate period can depend on the purpose of the information, the reservation or communication process, technical requirements and applicable obligations.

Information should not be kept longer than reasonably necessary for the purpose for which it is used, subject to legitimate operational or legal requirements.

Third-party services may apply their own retention periods.

Your Choices

You can:

• decline optional Analytics technologies
• decline optional Marketing technologies
• change your cookie preferences later through Cookie Settings
• choose not to provide optional information
• contact us if you have a privacy-related question concerning information you provided directly to GBosphorus

Changing cookie preferences does not necessarily delete information already processed by an external service before the preference was changed.

Security

We take reasonable steps in the operation of the website to reduce unnecessary collection and exposure of information.

However, no website or internet transmission can be guaranteed to be completely secure.

You should avoid sending sensitive information that is not required for your reservation or request.

Changes to This Policy

We may update this Privacy Policy when our website, reservation process, technology providers or data practices change.

The current version published on this page applies to your use of the website.

Contact

For privacy-related questions concerning GBosphorus, contact: mail@gbosphorus.com