GBosphorus Policy
Cancellation & Refund Policy
This policy explains the standard cancellation conditions for regular GBosphorus dinner cruise reservations.
Standard Cancellation Policy
For regular dinner cruise reservations, you may cancel at least 24 hours before the scheduled experience for a full refund of the amount paid for the reservation.
Cancellations made less than 24 hours before the scheduled experience are not covered by the standard full-refund policy.
The relevant time is based on the scheduled date and time of the experience.
External Booking Platforms
GBosphorus does not directly process online card payments through this website.
If you make and pay for a reservation through an external booking platform, the cancellation or refund request may need to be submitted through that platform.
The platform's displayed booking conditions and processing procedures may also apply to the transaction made through that service.
Where an external platform's booking record contains specific cancellation terms for your reservation, review those terms before submitting a cancellation request.
Pay on Board Reservations
Where Pay on Board is available, the reservation is made without an online card payment through the GBosphorus website.
The standard 24-hour cancellation rule still applies to regular Pay on Board reservations.
If your plans change, please notify us as early as possible so that the reservation can be updated or cancelled where applicable.
Late Arrival and Missed Departure
Guests are responsible for following the confirmed meeting, pickup or self-arrival instructions.
A late arrival or missed departure is not the same as a cancellation made at least 24 hours in advance and therefore is not automatically eligible for a full refund under the standard cancellation rule.
If a transfer is included, pickup timing can be affected by Istanbul traffic and the collection of other guests. Guests should follow the confirmed pickup instructions and be ready at the advised location and time.
Changes to a Reservation
If you need to request a change to your reservation, contact us as early as possible.
Changes are subject to availability and operational confirmation.
A request to change the date, package, number of guests, pickup arrangement or another reservation detail is not confirmed until the change has been accepted.
We cannot promise that every change can be accommodated.
Cancellations or Operational Changes
If an experience cannot operate as booked, the available solution will depend on the circumstances and the status of the reservation.
Where appropriate, guests may be offered an alternative arrangement or a refund of the affected reservation amount.
How to Request a Cancellation
If your reservation was made through an external booking platform, use the cancellation or support process provided with that booking where required.
For a reservation handled directly through a GBosphorus communication channel, contact us using the contact details associated with your reservation or email: mail@gbosphorus.com
Please provide enough reservation information for the request to be identified, but do not send payment card details.
Contact
For questions about cancellation or your reservation: mail@gbosphorus.com